Last updated: 12 October 2026
This Privacy Policy explains how HomeDosthi Private Limited (“HomeDosthi”, “we”, “us”), CIN U97000TS2026PTC222503, collects, uses, shares and protects your personal information when you use the HomeDosthi customer app, the HomeDosthi Partner (provider) app, the HomeDosthi Service Man app, this website, or contact us by phone or WhatsApp (together, the “Service”). By using the Service, you agree to this Policy.
Information we collect
Information you give us
- Account details: name, mobile number (verified by OTP) and, optionally, email address
- Service addresses, area, landmark and flat details
- Booking details: service type, description of the problem, preferred date and time, and any photos you choose to upload
- Chat messages you exchange with your professional or with us in the app (including any photos you send), ratings, reviews and support requests
- For service providers: identity and address proof (such as Aadhaar), photographs, skills, experience and bank/UPI details for payouts
- Work photos that professionals take before and after a job, as proof of the work done
Information collected automatically
- Location: with your permission, your device’s precise location (GPS) is used to detect your service address and to show only the professionals who serve your area. Service professionals share their location while on duty in the Service Man app so that nearby jobs can be assigned. You can turn location off in your device settings and enter your address manually.
- Device and usage data: device model, operating system, app version, crash logs and how you use the app
- Notification token: used to send booking updates through push notifications
Payment information
Payments are processed by Razorpay. We do not store your full card, UPI PIN or net-banking details. We receive only the payment status, transaction ID and the amount paid. We also keep a record of your HomeDosthi wallet transactions (money added, refunds and payments).
How we use your information
- To create and manage your account
- To book, schedule and complete services, and to match you with the nearest available professional
- To process payments, refunds and provider payouts
- To send booking confirmations, reminders and status updates by SMS, WhatsApp, call or push notification
- To handle support requests, complaints and warranty claims
- To verify service providers and keep the platform safe, including preventing fraud and misuse
- To improve our app, website and services
- To meet legal and regulatory requirements
We never sell your personal data or use it for third-party advertising.
Sharing your information
- With service professionals: the professional assigned to your booking receives your name, contact number, service address and booking details, only so they can complete that job.
- With customers: customers see the assigned professional’s name, photo, rating and contact number for their booking.
- With service providers that help us run the Service: Google Firebase (sign-in codes by SMS, in-app chat and secure storage), Google Maps (location and addresses), Razorpay (payments), OneSignal (push notifications), Meta Platforms / WhatsApp Business (sign-in codes on WhatsApp) and Telegram (booking and payment alerts to our internal staff group, which can include your name, mobile number, area and booking details and are seen only by HomeDosthi staff). Each processes data only to provide its service to us, under its own privacy policy.
- For legal reasons: when required by law, court order or a government authority, or to protect the rights and safety of our users, professionals or HomeDosthi.
Data security
We use reasonable technical and organisational measures, including encrypted connections and access controls, to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and will inform you as required by law if a breach affects you.
Data retention
We keep your account information while your account is active. Booking and payment records are kept for up to 24 months for warranty, support and dispute purposes, or longer where the law requires us to keep them (for example, tax and accounting records). After that, data is deleted or anonymised.
Cookies
This website uses only essential browser features and third-party fonts/CDNs. We do not use advertising or tracking cookies.
Your rights & account deletion
In line with the Digital Personal Data Protection Act, 2023, you can:
- Access the personal data we hold about you
- Correct or update inaccurate data (most details can be edited in the app)
- Withdraw consent, for example for location access or notifications
- Ask us to delete your account and personal data
How to delete your account: customers can go to Account → Profile → Delete my account in the app. Everyone (customers, partners and service professionals) can also follow the steps on our Delete your account page or email support@homedosthi.com from the registered email or mobile number.
We delete your name, mobile number, email, photo, saved addresses and sign-in. For partners and service professionals we also delete identity proofs and bank/UPI details once any pending payouts are settled. Booking, invoice and payment records are kept without your contact details for up to 24 months, or longer where the law requires. Any HomeDosthi wallet balance is lost when the account is deleted. We complete verified requests within 30 days.
Children’s privacy
The Service is intended for users aged 18 and above. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.
Changes to this policy
We may update this Policy from time to time. Changes will be posted on this page with a new “Last updated” date, and significant changes will be notified in the app.
Contact & grievance officer
For questions, requests or complaints about your personal data, contact our Grievance Officer, Satyanarayana Bandela (Director). We acknowledge complaints within 48 hours and resolve them within 15 days.
HomeDosthi Private Limited, 8-3-167/K, Flat No. 307, Bhanu Towers, Moti Nagar, Bharat Nagar Colony, Balanagar, Hyderabad, Telangana 500018, India
Email: support@homedosthi.com · Phone: +91 8074434714