Serving Telangana & Andhra Pradesh Mon – Sun, 7:00 AM – 10:00 PM
+91 8074434714 support@homedosthi.com

Terms & Conditions

The terms that apply when you book a service through HomeDosthi.

Last updated: 12 October 2026

These Terms & Conditions (“Terms”) govern your use of the HomeDosthi mobile app, this website and related services (together, the “Service”), operated by HomeDosthi Private Limited (“HomeDosthi”, “we”, “us”), CIN U97000TS2026PTC222503, 8-3-167/K, Flat No. 307, Bhanu Towers, Moti Nagar, Bharat Nagar Colony, Balanagar, Hyderabad, Telangana 500018, India. By creating an account or booking a service, you agree to these Terms and to our Privacy Policy.

About our service

HomeDosthi is a platform that connects customers with independent, verified service professionals in Andhra Pradesh and Telangana for services such as electrical, plumbing, carpentry, home cleaning, cooking, grocery, senior care and doctor appointments. Professionals are independent and are not employees of HomeDosthi, but we verify them and support every booking made through the Service.

Eligibility & your account

  • You must be at least 18 years old to create an account and book services.
  • You sign up with your mobile number, verified by OTP. Please give accurate details and keep them up to date.
  • You are responsible for all activity on your account. Tell us immediately if you suspect unauthorised use.
  • We may suspend or close accounts that break these Terms, misuse the Service or behave abusively towards professionals or staff.
  • You can delete your account at any time in the app (Account → Profile → Delete my account) or as described on our Delete your account page.

Bookings

  • Bookings are made through the HomeDosthi app. Our team can also help you book by phone or WhatsApp.
  • A booking is confirmed once you receive a confirmation in the app or from our team.
  • We assign the nearest available professional. Arrival times are estimates and may change due to traffic, weather or other reasons outside our control; we will keep you informed.

Pricing & payment

  • Prices shown on the website and app are starting rates. The final price is confirmed with you before work begins.
  • Spare parts and materials are charged separately at MRP, only with your approval.
  • You pay when you book, either online in the app through Razorpay (UPI, cards, net banking or wallets) or from your HomeDosthi wallet balance. HomeDosthi does not see or store your card or banking details.
  • A small platform fee may be added to your order. It is always shown in the bill before you pay.
  • Service packages are paid in full at the time of purchase and are valid for the period shown in the app.
  • You can tip your professional in the app after the job. Tips go to the professional.
  • A ₹99 visiting charge applies if you decline the work after inspection. If you go ahead, it is adjusted in the bill.
  • Please do not pay professionals outside the app for booked work. Off-app payments are not covered by our warranty or support.

Cancellation, rescheduling & refunds

  • You can cancel or reschedule a booking in the app before the professional starts the work, or by calling or messaging us.
  • Free cancellation: cancelling more than 2 hours before the booked time is free.
  • Late cancellation: cancelling within 2 hours of the booked time may carry a cancellation charge of 10% of the booking amount. The platform fee may not be refunded. The exact amount is shown in the app before you confirm the cancellation.
  • If HomeDosthi or the professional cancels, or no professional can be assigned, you receive a full refund.
  • How refunds are paid: refunds to your HomeDosthi wallet are credited immediately and can be used for your next booking. Where a refund to your original payment method (UPI, card or bank) is offered, it is processed after our approval and usually reaches you within 5–7 working days, depending on your bank or payment provider.

HomeDosthi wallet

  • Your account includes a HomeDosthi wallet. Money comes into it when you add money online through Razorpay or when a refund is credited to it.
  • You can use your wallet balance to pay for bookings and service packages in the app.
  • The wallet balance does not earn interest and cannot be transferred to another account. Wallet balance cannot be withdrawn to a bank account from the app. In special cases, you can ask for your wallet balance to be returned by writing to support@homedosthi.com; we review each request and, if approved, return the amount to your original payment method within 5–7 working days.
  • If you delete your account, any remaining wallet balance is lost, so please use it or ask us for a refund first.

Warranty

Repair work (electrical, plumbing and carpentry) carries a 30-day labour warranty for the same issue. If the problem returns, raise a request in the app or contact us and we will fix it free of labour charges. The warranty does not cover parts or materials, damage caused by misuse, power surges, natural events, or work done later by someone else.

Customer responsibilities

  • Give accurate service details and a correct address
  • Provide safe access to the work area, with water and electricity where needed
  • Keep valuables secured during the visit
  • Ensure an adult is present during the service
  • Treat professionals with respect. Harassment or abuse leads to account suspension.

Service providers

Professionals joining HomeDosthi must provide genuine identity and address documents, complete verification (including police verification for home-entry roles), and follow our code of conduct. Separate provider terms covering payouts, commissions and conduct are shared during onboarding.

Ratings & reviews

Reviews must be honest and based on a real booking. We may remove reviews that are false, abusive, or that contain personal information.

Prohibited use

You must not use the Service for any unlawful purpose, give false information, try to bypass the platform to avoid fees, interfere with the app’s security, or copy our content, logo or brand without permission.

Liability

We take reasonable care in verifying professionals and supporting each booking. To the extent permitted by law, HomeDosthi’s total liability for any claim relating to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control.

Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with a new “Last updated” date. Continuing to use the Service after changes means you accept the updated Terms.

Governing law & disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Disputes that cannot be resolved are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is Satyanarayana Bandela (Director), HomeDosthi Private Limited, 8-3-167/K, Flat No. 307, Bhanu Towers, Moti Nagar, Balanagar, Hyderabad, Telangana 500018. Email: support@homedosthi.com, phone: +91 8074434714. We acknowledge complaints within 48 hours and resolve them within 15 days.

Contact

Questions about these Terms? Email support@homedosthi.com or call +91 8074434714 (Mon – Sun, 7 AM – 10 PM).

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